3CX is a program that uses a Voice Over Internet Protocol commonly known as VoIP. This means it uses the internet to transfer your call instead of copper lines in a traditional phone system, Because it uses the internet to transmit your calls, i.e it allows users to communicate with colleagues and customers - anywhere, anytime.
3CX offers unlimited enterprise-level video conferencing for 25-250 participants, with a strong emphasis on usability and security.
The 3CX live chat function lets agents provide real-time advice and support to business website visitors as they browse through products or services.
3CX has handy call management features like call blasting, hunt groups, estimated wait times, automatic callbacks, priority queuing, and more.This makes it possible to optimize the employee productivity without sacrificing customer satisfaction or increasing wait times.
Gain business insight with advanced call reporting.
Receive voicemails directly in your email inbox, regardless of which app or device you use to access your messages.
Improve customer service by recording and analysing calls. Download the recording on demand from anywhere.
Fortunately, the 3CX mobile app for both iOS and Android devices lets users send/receive SMS texts with their designated business phone number (protecting the privacy of their personal number.) There’s also a queue system for all incoming messages so multiple agents can access them. This speeds up the support process even if one agent is unavailable, increasing customer satisfaction levels.
Users can connect on any device or browser without needing to download an app. Apple’s Siri also works with 3CX, providing a highly mobile, hands-free experience. The remote configuration process is easier than the initial deployment of your 3CX system, since all you have to do is scan a QR code.
High Level Communication Software | Safe and Secure |
Work on the Move | Cost Savings, Boost Productivity |
Simple Interface | Enhance Mobility |
No 5 Sanni Adele Close, Ajao Estate, Lagos.
+2347064803301
info@pps.com.ng